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ITIL V4 Foundation Training CLASSROOM AND LIVE ONLINE COURSES

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Key Features

  • Intense classroom training
  • 3 months Online Exam Simulator for exam preparation
  • 2 full-length simulation tests
  • Quality courseware with chapter-end quizzes
  • Complimentary E-learning for all participants
  • Course Completion Certificate
  • 24x7 Customer Support
  • Real life case studies and examples
  • Money Back Guarantee*
  • Instructor-Led Online Project Mentoring Sessions
  • Industry Based Case Studies
  • Interactive Sessions By An Expert Trainer

ITIL V4 Foundation Training SCHEDULE

In-Person
Classroom

USD : $2849.00$ 2249.00

  • 2-days of exam prep class by ITIL certified instructors
  • Lifetime access to the ITIL4 Foundation course material
  • ITIL 4 Foundation online exam voucher by AXELOS
  • 100% guarantee on passing the ITIL4 exam in first attempt*
  • 16 PDU's certificate and course completion certificate

Live Online
Classroom

USD : $1599.00 $ 1249.00

  • 2-days of live online training by ITIL certified instructors
  • Lifetime access to the ITIL4 Foundation course material
  • ITIL 4 Foundation exam voucher, 16 PDU's & course completion certificate
  • 100% guarantee on passing the ITIL4 Foundation exam in first attempt*
  • Revisit the class with live class recorded videos - Lifetime access

Online
Self Study

USD : $1199.00$ 949.00

  • Lifetime access to the ITIL4 courseware and practice tests
  • AXELOS ITIL 4 Foundation exam voucher Included
  • High quality course material with 7 days money back guarantee*
  • Dedicated ITIL certified staff to support your studies
  • Upgrade to Live online or In-person classroom at discounted rates

ITIL V4 Foundation Training DESCRIPTION

ITIL Version 4 enables companies to deliver IT services most efficiently and effectively. Our objective of ITIL Version 4 is to increase productivity and achieve consistent service delivery. This version focuses more on creating value than merely providing services.

Course Agenda

  • Best Practices
  • ITIL Framework
  • Why is ITIL so successful?
  • Service Lifecycle
  • Service Management
  • Functions
  • Process
  • Process Model
  • Internal & External Customers & Services

  • Purpose & Objectives of Service Strategy
  • Scope of Service Strategy
  • Value to Business
  • Resources & Capabilities
  • Assets
  • Value
  • Components of Value
  • Service Utility
  • Service Warranty
  • Value Creation & Service Provider types
  • Core, Enabling & Enhancing Services
  • Risk
  • Purpose of Service Portfolio Management
  • Scope & Objectives of Service Portfolio Management
  • Purpose & Objectives of Demand Management
  • Scope & Concepts of Demand Management
  • Customers & Users
  • Purpose & Objectives of Financial Management
  • Scope of Financial Management
  • Business Case
  • Purpose of Business Relationship Management
  • Scope & Objectives of BRM
  • Differences Between BRM & SLM

  • Purpose & Objectives of Service Design
  • Scope of Service Design
  • Value of Service Design
  • Four Ps
  • The Five Design Aspects
  • Service Design Package
  • Purpose, Objectives & Scope of SCM
  • Service Catalogue with two views
  • Service Catalogue with three views
  • Purpose & Objectives of SLM
  • Scope of SLM
  • Service Level Requirements
  • Service Level Agreement & SLAM Chart
  • SLA Frameworks
  • Operational Level Agreement & Underpinning Contract
  • Service Review & Service Improvement Plan
  • Key Activities of Service Design
  • The Relationship Between SLM & BRM
  • Interfaces with SLM
  • Purpose & Objectives of Capacity Management
  • Scope of Capacity Management
  • Basic Concepts of Capacity Management
  • Purpose of Availability Management
  • Objective & Scope of Availability Management
  • Basic Concepts of Availability Management
  • Purpose & Objectives of ITSCM
  • Business Impact Analysis
  • Risk Assessment
  • Purpose & Objectives of ISM
  • Scope of ISM
  • Information Security Policy
  • Purpose of Supplier Management
  • Objectives of Supplier Management
  • Supplier Categories
  • Basic Concepts of Supplier Management
  • Purpose & Objectives of Design Coordination
  • Scope of Design Coordination
  • Service Automation
  • Skills Framework for Information Age (SFIA)

  • Scope & Value to Business of Service Transition
  • Purpose & Objectives of Service Transition
  • Purpose & Objectives of Change Management
  • Scope & Basic Concepts of Change Management
  • Interfaces within Service Management
  • Change Request
  • Change Models, Remediation Planning, Cab & ECAB
  • Change Advisory Board
  • Change Management Activities
  • Supplier Categories
  • Purpose & Objectives of SACM
  • SACM
  • Scope of SACM
  • Configuration Item
  • CI Categories
  • CMS & DML
  • CMDB & Configuration Baseline
  • Purpose & Objectives of Knowledge Management
  • Scope & Basic Concepts of Knowledge Management
  • D-I-K-W
  • SKMS
  • Purpose & Objectives of Release & Deployment Management
  • Scope of Release & Deployment Management
  • Release Unit & Release Policy
  • Release Package
  • Purpose & Objectives of Transition Planning & Support
  • Scope of Transition Planning & Support

  • Purpose & Objectives of Service Operation
  • Scope of Service Operation
  • Value of Service Operation
  • Communication in Service Operation
  • Event Management
  • Purpose, Objectives & Scope of Event Management
  • Basic Concepts of Event Management
  • Purpose of Incident Management
  • Scope & Objectives of Incident Management
  • Basic Concepts of Incident Management
  • Incident Model
  • Incident Prioritization
  • Interfaces with Incident Management
  • Purpose & Objectives of Request Fulfillment
  • Service Request
  • Purpose & Objectives of Problem Management
  • Problem Models
  • Incident Versus Problems
  • Basic Concepts of Problem Management
  • Problem Management Process
  • Interfaces with Problem Management
  • Purpose & Objectives of Access Management
  • Scope of Access Management
  • Service Desk Function
  • Objectives of Service Desk Function
  • Local Service Desk
  • Centralized Service Desk
  • Virtual Service Desk
  • Follow the Sun
  • Objectives of Technical Management Function
  • Application Management Function
  • Objectives of Application Management Function
  • IT Operations Management Functions

  • Purpose of CSI
  • Objectives & Scope of CSI
  • Value of CSI
  • CSI Register
  • The Deming Cycle
  • P-D-C-A Cycle
  • CSI Approach
  • Business Questions for CSI
  • Basic Concepts of CSI
  • CSFs and KPIs
  • The Seven-step Improvement Process
  • Integration PDCA Cycle & 7 Step Improvement Process
  • Purpose, Objectives & Scope Of The 7-step Improvement Process
  • Governance
  • Baseline
  • Process Owner
  • Process Manager
  • Process Practitioner & Service Owner
  • RACI Model
  • Competence, Skills & Training

Course Overview

ITIL V4 Foundation is one of the widely-recognized entry-level certification courses provided by Global Certify’s in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL V3 to ITIL V4 which provides a holistic operating model to deliver tech-enabled products services. This ITIL course is ideal for professionals who are looking to gain a basic understanding of the ITIL framework and enhance their IT Service Management strategy in an organization.

Our ITIL® V4 Foundation Training and Certification course helps you in taking the first step towards the understanding of the core ITIL services and service value system, key elements, and concepts of ITIL. ITIL V4 describes processes, procedures, tasks, and checklists that are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. With our ITIL V4 training course, you can enable a service organization’s competency, capacity, and confidence for action. Our training sessions will help you to develop a deep understanding about a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

We aim towards making you familiar with the key features, concepts, and terminology that are used in the ITIL v4 service lifecycle. ITIL V4 Foundation is heavily appreciated and broadly acknowledged as an entry-level certification for IT professionals. Upon the completion of this ITIL training course, you will learn all about ITIL Service Lifecycle and Process, along with ITIL best practices for enhancing the quality of IT Service Management.

ITIL V4 Foundation Training Exam & Certification

There are no prerequisites to take the ITIL V4 Foundation exam.

Enterprise Architecture Professionals Business Architects IT Architects