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ITIL® Practitioner Certification Training CLASSROOM AND LIVE ONLINE COURSES

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Key Features

  • Money Back Guarantee*
  • Course Completion Certificate
  • Complimentary E-Learning For All Participants
  • Instructor-Led Online Project Mentoring Sessions
  • Accredited Courseware With Chapter-End Quizzes
  • 3 Months Online Exam Simulator For Exam Preparation
  • Industry Based Case Studies
  • 2 Full-Length Simulation Tests
  • Interactive Sessions By An Expert Trainer
  • Real Life Case Studies And Examples
  • Classroom And Live Online Training Worldwide
  • 24x7 Customer Support

ITIL® Practitioner Certification Training SCHEDULE

In-Person
Classroom

USD : $2149.00$ 2049.00

  • 2-days of exam prep class by ITIL certified instructors
  • Lifetime access to the ITIL Practitioner course material
  • ITIL Practitioner exam voucher, 16 PDU's & course completion certificate
  • Highest Success rate in ITIL Practitioner certification exams
  • Dedicated ITIL certified staff to support your studies

Live Online
Classroom

USD : $1399.00 $ 1299.00

  • 2-days of live online training by ITIL certified instructors
  • Lifetime access to the ITIL Practitioner course material
  • ITIL Practitioner exam voucher, 16 PDU's & course completion certificate
  • Revisit the class with live class recorded videos - Lifetime access
  • Highest Success rate in ITIL Practitioner certification exams

Online
Self Study

USD : $789.00$ 699.00

  • Lifetime access to the Practitioner courseware and practice tests
  • ITIL Practitioner exam voucher, 16 PDU's & course completion certificate
  • High quality course material with 7 days money back guarantee*
  • Dedicated ITIL certified staff to support your studies
  • Upgrade to Live online or In-person classroom at discounted rates

ITIL® Practitioner Certification Training DESCRIPTION

Course Agenda

  • Using ITIL – adopt and adapt
  • Understanding service
  • Delivery models
  • Service management versus IT service management

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple
  • Applying the guiding principles

  • Characteristics of the CSI approach
  • Step-by-step guide to the CSI approach

  • What is measurement for?
  • Critical success factors and key performance indicators
  • Metric cascades and hierarchies
  • Metric categories
  • Assessments
  • Reporting
  • Continual improvement of metrics and measurement

  • Why good communication is important
  • Communication principles
  • Communication techniques

  • Essentials for successful improvement
  • Clear roles and responsibilities
  • OCM and ITIL change management
  • Impact of organizational change management
  • Understanding people’s transition through change
  • Key activities for effective organizational change management
  • Continual improvement of organizational change management

  • CSI approach
  • Metrics and measurement
  • Communication
  • Organizational change management

Course Overview

Our course endeavours to provide extensive knowledge on identifying and delivering improvement initiatives at the workplace. The students/professionals will be prepared for the ITIL Foundation pertaining to deal with the various aspects. Global Certify’s extensive course focuses on the guiding principles including design for experience, work holistically, collaboration, transparency, simplicity, progressing iteratively, focusing on value among others. The course provides a detailed understanding of communication principles, communication types, and good communication. It also incorporates scenario-based learning along with hands-on real-time expertise.

Upon completion of this course, you will be able to: Explore the IT Service Management concepts that drive continual service improvement. Learn to apply the ITSM guiding principles practically. Learn the CSI approach for managing the improvements in a specific organizational ambiance Learn using the measurement and metrics for facilitating the service improvement persistently. Lean the effective communication for facilitating the service improvement continuously. Learn supporting the service improvement continually by applying the organizational change management

ITIL® Practitioner Certification Training Exam & Certification

Step 1: Ensure you are 100% confident and ready to take the exam. Step 2: Collect your AXELOS ITIL V3 Foundation exam voucher from Support on day 2 of the training. Step 3: The exam voucher is valid for 12 months from the date of issue. Step 4: Schedule your online ITIL V3 Foundation exam and follow the instructions mentioned in the email. Step 5: Answer all 40 questions and click on submit to review the test. Step 6: Exam results are displayed on your screen immediately after you submit the test. Step 7: Download the soft copy of your ITIL V3 Foundation certificate from AXELOS/Peoplecert portal. Step 8: Congratulations! You are now a certified ITIL V3 Foundation professional. Go ahead and update your profile online with an internationally valid license number.

Questions: 40 MCQ. Duration: 60 minutes. Pass Score: 65% percentile. Exam Type: Closed book.

Included in the course fee.

The ITIL V3 Foundation exam voucher comes with a validity of 12 months or until the AXELOS official removes ITIL V3 Foundation from the training catalog.