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ITIL® Foundation Certification Training CLASSROOM AND LIVE ONLINE COURSES

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Key Features

  • Money Back Guarantee*
  • Course Completion Certificate
  • Complimentary E-Learning For All Participants
  • Instructor-Led Online Project Mentoring Sessions
  • Accredited Courseware With Chapter-End Quizzes
  • 3 Months Online Exam Simulator For Exam Preparation
  • Industry Based Case Studies
  • 2 Full-Length Simulation Tests
  • Interactive Sessions By An Expert Trainer
  • Real Life Case Studies And Examples
  • Classroom And Live Online Training Worldwide
  • 24x7 Customer Support

ITIL® Foundation Certification Training SCHEDULE

In-Person
Classroom

USD : $2199.00$ 1899.00

  • 2-days of exam prep class by ITIL certified instructors
  • Lifetime access to the ITIL Foundation course material
  • ITIL V3 Foundation online exam voucher by AXELOS
  • 100% guarantee on passing the ITIL V3 exam in first attempt*
  • 16 PDU's certificate and course completion certificate

Live Online
Classroom

USD : $1499.00 $ 1299.00

  • 2-days of live online training by ITIL certified instructors
  • Lifetime access to the ITIL V3 Foundation course material
  • ITIL V3 Foundation exam voucher, 35 PDU's & course completion certificate
  • 100% guarantee on passing the ITIL V3 Foundation exam in first attempt*
  • Revisit the class with live class recorded videos - Lifetime access

Online
Self Study

USD : $1299.00$ 899.00

  • Lifetime access to the ITIL V3 courseware and practice tests
  • ITIL V3 Foundation exam voucher by AXELOS
  • High quality course material with 7 days money back guarantee*
  • Dedicated ITIL certified staff to support your studies
  • Upgrade to Live online or In-person classroom at discounted rates

ITIL® Foundation Certification Training DESCRIPTION

Our course provides IT leaders, practitioners, support staff of the organization, or individuals with complete information and practices to understand the key concepts and languages of the program.

Course Agenda

  • The course objective
  • Overview of ITIL
  • Why ITIL is successful
  • ITIL 2011 Components
  • ITIL Core Publications
  • ITIL V3 Credit System
  • ITIL V3 Exam details

  • IT Service Management Best Practices
  • Public and Proprietary Practices
  • Service Introduction
  • Service Management: Practices, Challenges and Benefits
  • Stakeholders in Service Management
  • Internal and External Customers and Services
  • Process: Characteristics
  • Functions Related to Service Management
  • How Process and Functions Operate
  • Roles in Service Management
  • RACI Model
  • Types of Service Providers
  • Suppliers and Legal Agreements

  • Components of Service Management Lifecycle
  • Interactions in Service Lifecycle
  • Relationship between Governance and ITSM

  • Service Strategy: Purpose, Objective, Scope, Value for Business
  • Service Strategy Processes
  • Type of Services
  • Service Strategy: Customers and Users

  • Service Utility and Warranty
  • Service Assets
  • Value Creation
  • Factors that Influence Customer Perception of Value
  • Business Outcome
  • Service Packages
  • Business Case and its Uses
  • Simple Business Case Structure
  • Risk
  • Service Management Technology and Automation
  • Automation Benefits
  • Service Management Tools

  • Demand Management Process – Purpose, Objective, Scope
  • Managing Demand for Services
  • Patterns of Business Activities and User Profiles
  • Service Portfolio Management-Introduction, Purpose, Objective, Scope
  • Service Portfolio- Component Diagram, Process
  • Financial Management for IT Service - Purpose, Objective, Scope, Activities, Benefits
  • Business Relationship Management – Purpose, Objective, Scope
  • BRM- External and Internal Service Providers
  • Business Relationship Manager - Responsibilities

  • Service Design Purpose, Objective, Scope
  • Service Design- Value for Business
  • Roles in Service Design

  • Four P’s of Service Design
  • Five Major Aspects of Service Design
  • Service Design Package

  • Service Catalogue Management- Purpose, Objective, Scope, Two View Structure, Three View Structure
  • Role of Service Catalogue Manager
  • Service Level Management- Purpose, Objective, Scope, Process Activities, Key Terms
  • Service Level Management- Relationship Between Service Catalogue and Agreements
  • Service Level Management – Design SLA Structure
  • Content of an SLA, Service Review
  • Service Improvement Program
  • Service Level Management vs Business Relationship Management
  • Supplier Management- Purpose, Objective, Scope
  • Supplier and Contract Management Information System
  • Supplier Management and Service Level Management
  • Role of Supplier Manager
  • Capacity Management – Purpose, Objective, Scope, Process Activity, Sub processes
  • Business Capacity Management
  • Service Capacity Management
  • Component Capacity Management
  • Capacity Management- Capacity Plan
  • Availability Management
  • Concepts related to Expanded Incident Lifecycle
  • IT Service Continuity Management
  • Information Security Management and Framework
  • IT Security Policy
  • Information Security Management
  • Design Coordination and Governance

  • Service Transition
  • Configuration Item
  • Configuration Management System

  • Introduction to Service Transition Process
  • Transition Planning and Support
  • Change Management and Model
  • Change Advisory Board and Change Manager
  • 7 R’s of Change Management
  • Change Matrix
  • Service Asset and Configuration Management
  • Configuration Baseline and Database
  • Definitive Media Library
  • CMDB and DML
  • Secure Library and Secure Stores
  • SACM – Logical Model
  • Relationship Between CMDB, CMS and SKMS
  • Release and Deployment Management Process
  • Release Policy
  • Release and Deployment Approaches
  • RDM Phases
  • Release Management
  • Knowledge Management
  • Sata-Information-Knowledge-Wisdom (DIKW)

  • Service Operation
  • Role and Types of Communication

  • Event Management
  • Event Logging and Filtering
  • Managing Exceptional Events
  • Alerts and Incidents
  • Incident Management
  • Priority
  • Process Interfaces
  • Problem Management
  • Known Errors and Known Error Database
  • Types of Problem Management Processes
  • Request Fulfilment
  • Service Request
  • Access Management

  • Service Desk
  • Technical Management Function
  • Application Management
  • IT Operations Management

  • Continual Service Improvement

  • CSI Organizational Change
  • CSI Register
  • Service Measurement
  • CSI- Monitor and Measure
  • Type of Metrics
  • CSI-Measurement and Metrics
  • PDCA-Deming Cycle
  • Seven-Step Improvement Process
  • Seven Step SIKW Model
  • CSI Approach

Course Overview

This course is for anyone seeking ITIL foundation certification and to those interested in aligning IT with their business, controlling or reducing IT costs, IT project team, IT architects, consultants, outsources, application developers and other IT related positioned professionals.

At your completion of the training, you will be to expertise in key IT service management concepts, you will learn the 4 dimensions of service management, you will also get to know the main purpose of key ITIL practices. You will be able prepare yourself completely for the ITIL foundation examination and pass with great results at your first attempt itself. In the end you will also learn how ITIL guiding principles can help an organization to adopt and adapt service management successfully.

ITIL Foundation is one of the widely-recognized entry-level certification courses provided in the IT Service Management category. Our ITIL Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL framework and enhance their IT Service Management strategy in an organization. Our certification is the entry-level certification for IT professionals to enter into the world of ITIL. Participants taking part in this ITIL Foundation training will receive the accredited course material and a course completion certificate valid globally.

ITIL® Foundation Certification Training Exam & Certification

Step 1: Ensure you are 100% confident and ready to take the exam. Step 2: Collect your AXELOS ITIL V3 Foundation exam voucher from Support on day 2 of the training. Step 3: The exam voucher is valid for 12 months from the date of issue. Step 4: Schedule your online ITIL V3 Foundation exam and follow the instructions mentioned in the email. Step 5: Answer all 40 questions and click on submit to review the test. Step 6: Exam results are displayed on your screen immediately after you submit the test. Step 7: Download the soft copy of your ITIL V3 Foundation certificate from AXELOS/Peoplecert portal. Step 8: Congratulations! You are now a certified ITIL V3 Foundation professional. Go ahead and update your profile online with an internationally valid license number.

Questions: 40 MCQ. Duration: 60 minutes. Pass Score: 65% percentile. Exam Type: Closed book.

Included in the course fee.

The ITIL V3 Foundation exam voucher comes with a validity of 12 months or until the AXELOS official removes ITIL V3 Foundation from the training catalog.